Shipping, Returns & FAQs


The Edmund & Rose original collection is designed and handmade in Queensland, Australia from beautiful fabrics using techniques that produce high quality garments.

Returns & exchanges

I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Shipping

Your items will need to be cut and sewn before they are shipped. Please allow up to 2 weeks for your items to be made.

Estimated shipping times after your items are made:

Standard post: 1-2 weeks

Express post: 3 to 8 business days


I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and how far your parcel needs to travel.

 

Frequently asked questions

Are custom orders available?

No. Custom orders are not currently available. This includes different fabric colours and changes to the sizing of the garments.

 

Want 10% off your next order?

Sign up to the Edmund & Rose VIP mailing list to receive special VIP discounts and sneak peeks at new collections.  Sign me up!

 

Will my order have a tracking number?

I will supply tracking numbers where available, however in some countries postal services do not offer tracking information on international parcels.

 

Your parcel has not arrived?

If your parcel has not arrived within the expected time frame please contact me and I will do my best to help you. However, please understand that Australia Post don't consider a parcel as being lost in the post until it has been a full 30 days from the date of shipping within Australia, or a full 60 days from the date of shipping overseas parcels, and I will not send a replacement item sooner than this.